Thank you for choosing VVChat. We understand that privacy and safety are fundamental for instant messaging, AI assistance, and social experiences. This Privacy Policy covers the VVChat app, website, and related services. It explains what data we collect, how we use and share it, and which rights you can exercise. VVChat follows applicable laws in China, GDPR requirements, and Apple App Store review guidelines.
1. Information We Collect
With your consent, we collect only the data needed to deliver secure and reliable services:
1.1 Account and Identity Data
- Phone number, email address, nickname, avatar, and similar registration information.
- Identifiers from third-party sign-in providers used strictly for authentication.
1.2 Communication Data
- Contact lists, group membership, encrypted chat content, and file metadata.
- AI conversation context required to generate consistent responses.
1.3 Device and Log Data
- Device model, operating system version, device identifiers, and network status.
- Crash logs, diagnostics, and security alerts used solely for troubleshooting and risk control.
1.4 Optional Permission Data
- Camera, photos, and microphone access, requested only when you capture media or use voice input.
- Contacts or location data to enhance recommendations or share posts with location tags.
2. How We Use Information
VVChat processes your data for the following purposes:
- Deliver IM messaging, AI chat, friend-circle experiences, and topic plaza features.
- Verify identities, prevent spam or malicious behavior, and enforce platform integrity.
- Improve algorithms via anonymized and aggregated analytics.
- Send essential notifications, security warnings, and service updates.
3. Sharing and Disclosure
We never sell personal information. Data is shared only when:
- You explicitly authorize us to share it.
- We work with vetted providers (cloud storage, notification services) under strict minimum-necessary contracts.
- We must comply with applicable laws, court orders, or regulatory requirements.
4. Data Storage and Security
- All chat content is encrypted in transit and at rest.
- Sensitive operations such as device switching or payment actions require additional verification.
- Access to personal data is restricted through role-based permissions and audited regularly.
- You may enable self-destruct timers or delete conversations, and we purge data within a reasonable timeframe.
5. Your Rights
- Access & Correction: Review or update your profile via Settings → Account & Privacy.
- Deletion: Request account deletion within the app; we complete it within 15 days.
- Permissions: Disable camera, microphone, notifications, or other permissions at any time in system settings.
- Data Export: Email support@vvchat.ai to obtain a portable copy of your data.
6. Protection of Minors
VVChat targets users aged 13 and above. If you are under 18, please use the service with guardian oversight. Contact us if a minor submits information without consent and we will remove it promptly.
7. International Transfers
VVChat primarily processes data on servers located in Singapore and Mainland China. If data must be transferred to other jurisdictions, we enforce purpose limitation, encryption, and compliance assessments.
8. Updates to This Policy
We may update the Privacy Policy when VVChat features or regulations change. Major updates will appear in-app and require renewed confirmation. We will not reduce your rights without explicit consent.
9. Contact Us
Reach out with any privacy questions or concerns:
- Email: privacy@vvchat.ai
- Phone: +86 10 1234 5678
- Mailing Address: VVChat Legal, Future Technology Park, Chaoyang District, Beijing, China 100000